Whether you’re in Aberdeen or Penzance, PorthouseDean delivers the same chartered-engineer expertise straight to your project:
| How we connect | Typical use-case | What you receive |
|---|---|---|
| Email consultation | Quick clarifications, quote acceptance | Written advice and costings within one working day |
| Scheduled phone call | Early-stage feasibility or Build-Control queries | 10-minute slot with an engineer; written call notes on request |
| Video-call site walkthrough | When photos don’t capture everything but a physical visit isn’t essential | Live screen-share, real-time beam/joist sketches, call recording for your records |
| Physical site visit | Complex ground conditions, hidden load paths, or when Building Control insists | On-site verification report and photo log, usually within ten working days of booking |
How we keep it consistent
- Remote-first workflow
Our calculation packs are produced from digital drawings and site photos, so 90 % of projects complete without an in-person visit. - Nationwide engineer network
For the jobs that do need boots on the ground, we aim to dispatch a PorthouseDean engineer from the nearest regional hub—travel costs quoted upfront. - Single point of contact
You’ll deal with the same lead engineer from quote acceptance to approval, regardless of communication method. - Guaranteed approval pledge
Submit our calculation pack unchanged and we’ll handle any Building-Control follow-ups free of charge until the notice is issued.
Ready to get started?
Email your drawings to info@porthousedean.co.uk.
Hope this clarifies how our local-feel service works nationwide. Let me know if you need anything further.
